Travall.com currently serves our U.S. customers only. Depending on your location, you'll need to visit our U.K or German websites for orders outside of the United States.
Shipping rates will vary depending on the delivery location and we must have the delivery address to give accurate rates.
Orders received before 1pm Eastern will be shipped the same day. Orders received after this time on Fridays will be processed and dispatched the following Monday. Any orders on a federal holiday will be dispatched on the following business day.
At this time we cannot deliver to PO boxes, to Army Post Offices (APOs) or Fleet Post Offices (FPOs). We are sorry for any inconvenience.
Order Tracking and Assistance
After you’ve ordered you’ll receive a confirmation email with your purchase details. The courier will also email you directly, providing you with a reference number and website link through which you can track your order and check the expected delivery time.
Our shipping rates reflect the actual cost of shipping to your provided address and ensure complete transparency when it comes to shipping rates. If an incorrect delivery charge is applied at the point of purchase due to a user error, we reserve the right to withhold shipment until any outstanding balance is paid.
A common reason for non-delivery is that there was no one at the shipping address to sign for your order. If you are in any way unsure whether you will be present when your delivery arrives, please provide us with a different shipping address, or give a neighbor written permission to sign for the order. In the event of non-delivery, goods will be returned to Travall and a return surcharge applied, along with the original delivery cost. Any money refunded to you will be minus these charges.